Now, That's What I Call Service!
02 April 2011 | South Atlantic
One thing I have not spoken about on the blog is that we have a small, but irritating, problem with our Raymarine C90W Chartplotter. A few times a day it looses its GPS signal and we have to reset it, similar to a computer that "hangs". This, in itself, I can live with - we will still get to our destination safely.
However, twice a week I send off a report to the TUI office in Cape Town, containing our position, distance to our destination, ETA and any problems on board. One of my problems listed has been the chartplotter.
Suddenly I started getting a reaction to the chartplotter problem, requesting certain information, downloading files off the system and a few "try this" type emails - all from Raymarine in the UK and the TUI office in France. Last night we received an email from Raymarine stating that they were going to fly a new C90W Chartplotter and external GPS antenna to the remote Atlantic island of Ascension - could we stop there, pick it up and fit it and see if our problems are resolved?
Darn right I can. If Raymarine is willing to stand by their product in this manner, I surely can deviate off my course a few miles to help them resolve a technical problem and smooth life aboard this little plastic boat as it sails north up the Atlantic Ocean! So, kudu's to Raymarine for their excellent customer care and service.