British Airways Cancelled Flight
10 August 2021 | Easton on the Hill, Northamptonshire
Frank Hatfull
A year ago in August 2020 British Airways cancelled my return flight and now refuse to pay a refund.
At the time it was impossible to get through to BA on the telephone.
BA automatically issued a voucher at the end of August 2020 by email.
In March 2021 they issued a new voucher and provided an online option to opt for a cash refund instead, which I did.
I waited 6 months for the cash refund to be processed and heard nothing, so I raised a complaint.
BA is now refusing to pay a refund saying that I initially accepted a voucher and I that should have phoned at the time for a refund.
I neither chose nor accepted the voucher as it was automatically issued by email and getting through on the phone at the time was impossible.
A voucher is of no use to me at all.
I am only seeking the value of the voucher which is considerably lower that the cost of the ticket. I am not seeking any other compensation.
It appears my only way forward is through the courts.