The repair battle intensifies.
30 October 2018 | Aurora
And so the battle continues with the company that was hired by my insurance company to fix the water damaged floor on our first floor. The work started on August 6th when they taped off the entire first floor so repairmen could come in and rip out the damaged oak floor. With those boards being replaced, the entire first floor, all covered in oak flooring needed to be sanded to match the finish and the covered in polyurethane. Unfortunately, as they were putting on the finish, the workman snapped the copper waterline to the fridge and his actions ruined a lot more of the flooring as it wasn’t caught till the next day. Once he painted on the urethane, we weren’t allowed into the area. The damage to the waterline was caught the next day when the repairman came back to finish the job and discovered what he had done. Instead of asking for help in rolling the fridge back in its space, he just shoved it back all by himself. With the damage discovered, more oak flooring damaged as well as the water flowing into the crawlspace under the house leaving two inches of water and going through the wall and damaging the vinyl floor in the laundry room. That was back on August 13 and the repairs are still going on. The company has been in contact with our insurance company trying to add all the new damages onto our original claim making them responsible. I’ve been in constant contact with my insurance company letting them know what is going on, encouraging them to say NO. Now the repair company is trying to get me to sign a “repair order” that was apparently supposed to be signed at the beginning of the repairs but never was. One of the provisions of the “repair order” states that any repairs done on my house not covered by my insurance company will be our responsibility to pay!!!!! I flatly refused to sign that provision until I talked to my insurance company. I got a call a few days later and was told that the company had decided that I didn’t need to sign that provision. I sat down and read the entire “repair order” and found that at the bottom of the form a paragraph that still says we’re still responsible for paying for the damage that was done by their repairman. I got another call on Monday telling us that they finally received the vinyl flooring for the laundry room (after screwing up the first two batches of flooring)but would not install it till I signed the “repair order “. I told them that was fine as I’ve still not been able to contact my adjuster at my insurance company as they have been slammed with claims from hurricanes in the Carolinas and Florida. So the stand off continues as they keep trying to shift the blame for the new damages from their responsibility to my insurance company. So here we sit with just a wood floor in the laundry room and two improperly cut chunks of vinyl flooring sitting in our garage. Now if the repair company will provide me with a letter saying that they are responsible for all the costs of repairing what they damaged and that we’re not, I just might sign it but as it stands now, there is no way we will sign it. They could hit us up for all the repairs for the damage that they did without the letter. When will it end?