07 December 2018 | Aurora, Colorado
I got another call yesterday from our insurance company about the repair debacle we’ve had to endure all Summer long. Apparently she’s the head agent whose job is to resolve problems between the client(us) and the contractor hired to fix the damage. We spoke for about 30 minutes with me outlining everything we’ve had to go through during repairs and the additional claims forwarded to the insurance company. It’s such a long list that it took time to go through everything. I clarified what the original claim had been($4600) and what it covered and the new claim($5300) submitted as an addendum to the original claim to cover what the repair company had done to our home while trying to fix the original damage. In the end, she understood what had happened and the timelines of the additional claims. She couldn’t quite understand why the original claim was registered back in June and the supplemental claim wasn’t filed till November 15th. When I explained that the supplemental claim had nothing to do with the original claim but covered the damage they did to our house. The bells went off and she agreed that there was no reason for our insurance to cover the damages that the repair people caused and were going to call them and request they return the first supplemental check for $1,425 and let them know that they would not be sending the second check for the additional $3,850. I asked her to call us back and let me know what happened. A few hours later, we got the call letting us know that the repair company had agreed to refund the first check back to the insurance company and understood that no secondary check was coming. FINALLY, someone from our insurance company was taking the action that I’d been asking for for months!!!!!!
Earlier in the day, I received a call from the repair company that they wanted to meet to discuss the invoices I’d gotten late last week that made no sense. Now that they were no longer going to get money from our insurance to pay for the damages they caused to our home, I have a feeling that it’s going to be an interesting meeting. These people are known for putting liens on peoples houses if bill are not paid by insurance companies. Sure glad we lined out everything on their “repair order” that said we were financially responsible plus the letter from them that said the same thing. Now if they file for a lien, it won’t stand up in court with the documentation we have plus I’m sure they don’t want to upset our insurance company that sends them so much business. Our meeting is for next Thursday so we will see what happens. Stay tuned, it not over yet but we are much closer.